This site is edited by:
9 rue Marbeau
92210 Saint Cloud
S.A.S. with capital of €10,000
Identification number: 789022909370 RCS Nanterre
Publication directors: DOuG Solutions
Webmaster – Hosting – SEO
Domain registered with Gandi.net, 63-65 boulevard Massena, 75013 Paris
Terms and conditions
Article 1 – Price
1.1 – The prices of our products are indicated in euros, all taxes included, excluding processing and shipping costs calculated in addition.
1.2 – DOUG solutions reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of your order validation.
1.3 – The products remain the property of DOUG solutions until full payment has been received by DOUG solutions.
Article 2 - Order
On the Internet: www.dougfactory.com
Article 3 – Validation
You declare that you have read and accepted these general conditions of sale before placing your order. The validation of your order therefore implies acceptance of these conditions.
Unless proven otherwise, the data recorded by DOUG solutions constitutes proof of all transactions made by DOUG solutions and its customers.
Article 4 – Delivery
4.1 – General
Technical products purchased on DOUG solutions are delivered anywhere in the world.
The products are delivered to the delivery address that you indicated during the ordering process.
The products are dispatched within 5 working days maximum after the date of the order. The delivery time then depends on the geographical area.
For private customers: no payment by check or bank transfer is accepted.
For professional customers: no payment by check is accepted.
Article 5 – Payment
Payment for your purchases is made:
– either by credit card: Visa, MasterCard, American Express, other credit cards through the Paypal gateway (no obligation to create a paypal account)
– either by Paypal
Article 6 – Reimbursement
In case of non-receipt of the product within 30 days, you can ask
be reimbursed upon simple written request.
Reimbursement will be made on DOUG Solutions' proposal by crediting the paypal account or by bank check addressed to the name of the customer who placed the order and to the billing address. The customer can opt for another method of reimbursement than the one proposed.
Article 7 - Right of withdrawal and non-compliance
In accordance with the legal provisions in force, you have a period of 7 days from receipt of your products to exercise your right of withdrawal from DOUG Solutions without having to justify reasons or pay a penalty.
Only the price of the product(s) purchased; the return costs remain at your expense.
Returns must be made in their original condition and complete
(packaging, accessories, instructions, etc.) allowing them to be remarketed
new condition, and accompanied by a copy of the purchase invoice for optimized management at the following address:
10-12 Rte de Brie-Comte-Robert, 94520 Périgny
In case of non-compliance of the product, please send us a photo of the non-compliance and the associated explanations. A replacement product will be sent to you at no additional cost if the non-compliance is proven.
Article 8 - Customer service
In the event of a complaint, please use the contact form at www.dougfactory.com.
Article 9 – Intellectual property
11.1 – All texts, comments, works, illustrations, works and images reproduced or represented on the sites www.dougfactory.com
are strictly reserved under copyright as well as under
of intellectual property and for the whole world. To As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction or representation of the site www.dougfactory.com is strictly prohibited.
11.2 – The corporate names, trademarks and distinctive signs reproduced on the www.dougfactory.com site are protected under trademark law. The reproduction or representation of all or part of one of the aforementioned signs is strictly prohibited and must be subject to the prior written authorization of the trademark holder.
Article 10 – Liability
The products offered comply with the French legislation in force and the standards applicable in France. DOUG's responsibility
Solutions cannot be held liable in the event of non-compliance with the
legislation of the country where the product is delivered (for example in case
prohibition of a product, etc.). It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.
DOUG Solutions cannot be held responsible in the event of an accident while using one of its products.
Photos are for illustrative purposes. We invite you to refer to the description of each product to find out its precise characteristics.
Article 11 – Applicable law – Disputes
This contract is subject to French law. The language of this contract is French. In the event of a dispute with professionals and/or traders, the courts of Nanterre (France) will be competent. In the event of a dispute, the French courts will have sole jurisdiction.
Article 12 – Personal information
The information and data concerning you are necessary for the
management of your order and our commercial relations. They can be transmitted to the companies which contribute to these relations such as those in charge of the execution of the services and orders for their management, execution, treatment and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer and the information we send you.
In accordance with the data-processing law and freedoms of January 6, 1978, you have a right of access, rectification and opposition to the personal data concerning you. You just need to write to us via the contact form on the site, giving us your surname, first name, e-mail address. In accordance with the regulations in force, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response must be sent. A response will then be sent to you within 2 months of receipt of the request.